Privacy Policy

Last updated: 19.Mai 2025
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Welcome to Blanc Coeur – Atelier de Parfums, operated by Alding - FZCO, a licensed Free Zone company registered in Dubai Silicon Oasis, UAE.

1. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you use our website.
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2. Information We Collect
‍We collect the following personal data when you interact with our site:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party gateway)
- Order history
- Website usage data via cookies and analytics

3. How We Use Your Information
‍We use your data to:
- Process and deliver your orders
- Send transactional and promotional emails (if opted-in)
- Provide customer support
- Improve website experience and performance
- Comply with legal obligations (e.g. tax/VAT requirements)

4. Legal Basis for Processing (UAE & International Law)
Under the UAE Personal Data Protection Law (PDPL) and GDPR (for EU customers), we process your personal data only when:
- You have given us consent
- It is necessary to fulfill a contract (e.g., your order)
- We have a legal obligation
- We have a legitimate business interest (e.g., fraud prevention)

5. Data Sharing
‍We may share your information with:
- Trusted service providers (e.g., payment gateways, delivery companies, hosting providers)
- Authorities, if required by law (e.g., customs or tax offices)

We never sell your data to third parties.

6. International Data Transfers
‍Your data may be processed outside the UAE (e.g., by cloud hosting or payment partners).
We ensure that all such transfers comply with data protection standards through contracts and secure systems.

7. Data Retention
‍We retain your personal data only as long as necessary for the purpose for which it was collected, or to comply with UAE law and tax regulations.

8. Your Rights
‍Depending on your location and applicable laws, you may have rights to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Withdraw consent (where applicable)
- Object to processing (e.g., for marketing)

You can contact us at info@blanccoeur.ch. to exercise your rights.

9. Cookies & Analytics
‍We use cookies and tracking tools (like Google Analytics) to improve performance and personalize your experience. You can manage cookie preferences via your browser settings.

10. Security
‍We take all necessary steps to protect your data, including:
- SSL encryption
- Secure payment gateways
- Access control and secure hosting environments

11. Changes to This Policy
‍We may update this Privacy Policy to reflect changes in law or business practices. Updates will be posted on this page with a revised “Effective Date.”